| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP90CF: CRM Call Scripting |
| 1 | F90CF160 | Script | 4 | SC | SCRTYP | Script Type | String | UDC | 2 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 90CF / TY (Script Type) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | CH | Churn | | N |
| 2 | CO | Configure Order | | N |
| 3 | CQ | Contact Questionnaire | | N |
| 4 | CS | Customer Satisfaction | | N |
| 5 | LQ | Lead Qualification | | N |
| 6 | PA | Product Advisor | | N |
| 7 | PP | Product Application | | N |
| 8 | TG | Troubleshooting Guide | | N |
