| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17: Customer Service Management |
| 1 | F4801TZ2 | Warranty Claim/Supplier Recovery processing | 126 | WQ | SCALL | Call Backs | Character | UDC | 1 | 0 |
| TOP17C: Call Management |
| 2 | F1755 | Case Master | 14 | ZA | SCALL | Call Backs | Character | UDC | 1 | 0 |
| TOP48: Work Order Processing |
| 3 | F4801ST | Purge - Work Order Master Tag File | 113 | WA | SCALL | Call Backs | Character | UDC | 1 | 0 |
| 4 | F4801T | Work Order Master Tag File | 113 | WA | SCALL | Call Backs | Character | UDC | 1 | 0 |
| 5 | F4817 | Service Order Extension | 8 | SR | SCALL | Call Backs | Character | UDC | 1 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / CB (Call Back) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | | . | | N |
| 2 | 1 | One | | N |
| 3 | 2 | Two | | N |
| 4 | 3 | Three | | N |
| 5 | 4 | Four | | N |
