| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP17C: Call Management |
| 1 | F1751 | Case Status RulesTable | 9 | GS | CLST4 | Case Status Code 4 | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / ST (Case Status) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | 100 | Open | | N |
| 2 | 110 | Active | | N |
| 3 | 120 | Research | | N |
| 4 | 130 | On hold for Customer | | N |
| 5 | 140 | Task Generated | | N |
| 6 | 250 | Left Msg | | N |
| 7 | 260 | Transferred | | N |
| 8 | 997 | Cancel | | N |
| 9 | 999 | Complete | | N |
