| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
---|
TOP17C: Call Management |
1 | F1751 | Case Status RulesTable | 4 | GS | CLST | Case Status Code | String | UDC | 3 | 0 |
2 | F1755 | Case Master | 10 | ZA | CLST | Case Status Code | String | UDC | 3 | 0 |
3 | F1757 | Task Master | 8 | ZA | CLST | Case Status Code | String | UDC | 3 | 0 |
4 | F1759 | Case Required Fields | 5 | CL | CLST | Case Status Code | String | UDC | 3 | 0 |
TOP54HS: Health & Safety Incident Mgt |
5 | F54HS06 | Incident Tasks | 8 | S7 | CLST | Case Status Code | String | UDC | 3 | 0 |
6 | F54HS06M | Incident Tasks Change History | 11 | I7 | CLST | Case Status Code | String | UDC | 3 | 0 |
TOP89: Conversion Programs |
7 | F89LU003 | Table - Service Request Status ID - UDC Lookup Table | 3 | SR | CLST | Case Status Code | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 17 / ST (Case Status) stock values
| Value | Description | Special Handling Code | Hard Coded |
---|
1 | 100 | Open | | N |
2 | 110 | Active | | N |
3 | 120 | Research | | N |
4 | 130 | On hold for Customer | | N |
5 | 140 | Task Generated | | N |
6 | 250 | Left Msg | | N |
7 | 260 | Transferred | | N |
8 | 997 | Cancel | | N |
9 | 999 | Complete | | N |