| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals | |
|---|---|---|---|---|---|---|---|---|---|---|
| 17C: Call Management | ||||||||||
| 1 | F1751 | Case Status RulesTable | 14 | GS | CLBH4 | Case Behavior Code 4 | Character | UDC | 1 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
UDC 17 / YN (Valid Values) stock values
| Value | Description | Special Handling Code | Hard Coded | |
|---|---|---|---|---|
| 1 | 0 | No | Y | |
| 2 | 1 | Yes | Y | |
| 3 | N | No | Y | |
| 4 | Y | Yes | Y |