| 17C: Call Management |
| Schema | Table | Prefix | Columns | Indexes | Description | Type | Report | Category |
|---|
| 1 | 812 | F17111 | BC | 26 | 3 | Base Warranty Defaults | Master Files | 17C: Call Management | No |
| 2 | 812 | F1713 | EE | 22 | 3 | ECOs Applied to Equipment | Master Files | 17C: Call Management | No |
| 3 | 812 | F1731 | LQ | 28 | 3 | Installed Base Location History | Secondary Master Files | 17C: Call Management | No |
| 4 | 812 | F17311 | LD | 28 | 1 | Installed Base Location Details | Transaction Files | 17C: Call Management | No |
| 5 | 812 | F1750 | CR | 22 | 1 | CSMS Sequences | Master Files | 17C: Call Management | No |
| 6 | 812 | F1751 | GS | 20 | 2 | Call Status RulesTable | Master Files | 17C: Call Management | No |
| 7 | 812 | F1752 | CT | 10 | 1 | Call Types | Master Files | 17C: Call Management | No |
| 8 | 812 | F1753 | GP | 17 | 1 | Call Priority | Master Files | 17C: Call Management | No |
| 9 | 812 | F1754 | ZB | 16 | 2 | Call Queue Routing Rules | Secondary Master Files | 17C: Call Management | No |
| 10 | 812 | F1755 | ZA | 211 | 13 | Customer Call Master | Master Files | 17C: Call Management | No |
| 11 | 812 | F1757 | ZA | 33 | 2 | Task Master | Master Files | 17C: Call Management | No |
| 12 | 812 | F1758 | ZB | 13 | 1 | Time Zones | Master Files | 17C: Call Management | No |
| 13 | 812 | F1759 | CL | 12 | 1 | Call Required Fields | Master Files | 17C: Call Management | No |
| 14 | 812 | F1760 | ZB | 93 | 5 | Time Entry | Master Files | 17C: Call Management | No |
| 15 | 812 | F1790 | PM | 16 | 2 | Product Family/Model Master | Master Files | 17C: Call Management | No |
| 16 | 812 | F1797 | CS | 51 | 1 | CSMS Address Book Information | Secondary Master Files | 17C: Call Management | No |
| 17 | 812 | F48161 | KC | 23 | 4 | Knowledge Base Codes | Secondary Master Files | 17C: Call Management | No |
| 18 | 812 | F48162 | KN | 30 | 2 | Knowledge Base Tree Names | Secondary Master Files | 17C: Call Management | No |
| 19 | 812 | F48163 | KT | 11 | 5 | Knowledge Base Tree Definition | Secondary Master Files | 17C: Call Management | No |
| 20 | 812 | F48164 | KB | 45 | 4 | Knowledge Base Detail | Secondary Master Files | 17C: Call Management | No |
| 21 | 812 | F48165 | KX | 12 | 3 | Call/Order Knowledge Base | Transaction Files | 17C: Call Management | No |
| 22 | 812 | F48166 | KP | 12 | 3 | Knowledge Base Pareto Table | Extra Features Files | 17C: Call Management | No |
