| 17: Customer Service Management |
| Schema | Table | Prefix | Columns | Indexes | Description | Type | Report | Category |
|---|
| 1 | 812 | F17113 | AD | 15 | 1 | Assessor Defaults | Secondary Master Files | 17: Customer Service Management | Business Data |
| 2 | 812 | F1720 | CH | 74 | 2 | Contract Header | Master Files | 17: Customer Service Management | No |
| 3 | 812 | F1721 | CD | 132 | 7 | Contract Detail | Master Files | 17: Customer Service Management | No |
| 4 | 812 | F1724 | CT | 31 | 1 | Service Contract Coverage | Master Files | 17: Customer Service Management | No |
| 5 | 812 | F1725 | ST | 20 | 1 | Service Contract Services | Master Files | 17: Customer Service Management | No |
| 6 | 812 | F1726 | DR | 9 | 1 | Contract Duration Ranges | Master Files | 17: Customer Service Management | No |
| 7 | 812 | F1729 | SP | 13 | 2 | Service Contract Service Package | Master Files | 17: Customer Service Management | No |
| 8 | 812 | F1732 | RA | 23 | 1 | Registration Activity Rules | Files | 17: Customer Service Management | Business Data |
| 9 | 812 | F1762 | SC | 8 | 1 | Case Inactivity Time Schedule | Files | 17: Customer Service Management | Business Data |
| 10 | 812 | F1771 | RT | 12 | 1 | Standard Repair Time | Files | 17: Customer Service Management | Business Data |
| 11 | 812 | F1775 | TC | 36 | 1 | Claim Temporary Table | Files | 17: Customer Service Management | Business Data |
| 12 | 812 | F1791 | EM | 13 | 1 | Entitlement Dates | Master Files | 17: Customer Service Management | No |
| 13 | 812 | F1792 | CP | 9 | 1 | Cost Code Percentages | Master Files | 17: Customer Service Management | No |
| 14 | 812 | F1793 | LF | 40 | 2 | CSMS Line Type Constants | Master Files | 17: Customer Service Management | No |
| 15 | 812 | F1794 | NK | 42 | 1 | Billing/Amort Control Master | Master Files | 17: Customer Service Management | No |
| 16 | 812 | F3111Z2 | WP | 160 | 2 | Warranty Claim/Supplier Recovery processing | Batch Input Files | 17: Customer Service Management | Business Data |
| 17 | 812 | F3112Z2 | WL | 179 | 1 | Warranty Claim/Supplier Recovery processing | Batch Input Files | 17: Customer Service Management | Business Data |
| 18 | 812 | F31171 | WS | 67 | 1 | Parts List - Extension | Secondary Master Files | 17: Customer Service Management | No |
| 19 | 812 | F31171S | WS | 67 | 1 | Purge Parts List - Extension | Secondary Master Files | 17: Customer Service Management | Business Data |
| 20 | 812 | F31172 | WS | 71 | 1 | Routing Instructions - Extension | Secondary Master Files | 17: Customer Service Management | No |
| 21 | 812 | F31172S | WS | 71 | 1 | Purge Routing Instructions - Extension | Secondary Master Files | 17: Customer Service Management | Business Data |
| 22 | 812 | F4117 | PR | 22 | 1 | Item Master - Customer Service Extension | Secondary Master Files | 17: Customer Service Management | No |
| 23 | 812 | F41171 | PB | 23 | 1 | Item Branch Master - Customer Service Extension | Secondary Master Files | 17: Customer Service Management | No |
| 24 | 812 | F4801TZ2 | WQ | 134 | 2 | Warranty Claim/Supplier Recovery processing | Transaction Files | 17: Customer Service Management | Business Data |
| 25 | 812 | F4801Z2 | WS | 148 | 2 | Warranty Claim/Supplier Recovery processing | Transaction Files | 17: Customer Service Management | Business Data |
