| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals |
|---|
| TOP90CE: CRM Solution Advisor |
| 1 | F90CE01A | Solution/ Work Order Intersection | 8 | WO | SLLKST | Solution Link Status | String | UDC | 2 | 0 |
| 2 | F90CE01B | Solution/ Case Intersection | 9 | SC | SLLKST | Solution Link Status | String | UDC | 2 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
TOPUDC 90CE / AS (Associated Solution Status) stock values
| Value | Description | Special Handling Code | Hard Coded |
|---|
| 1 | FR | Failed Resolution | | Y |
| 2 | IC | In Consideration | | Y |
| 3 | SR | Successful Resolution | 1 | Y |
| 4 | WC | Waiting on Customer | | N |
| 5 | WD | Withdrawn | | N |
