| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals | |
|---|---|---|---|---|---|---|---|---|---|---|
| 17C: Call Management | ||||||||||
| 1 | F1755 | Customer Call Master | 152 | ZA | JC10 | Category Code - Case 10 | String | UDC | 3 | 0 |
| 2 | F1797 | CSMS Address Book Information | 33 | CS | JC10 | Category Code - Case 10 | String | UDC | 3 | 0 |
User Defined Codes are, by design, customisable and thus will differ from system to system depending on the business requirements.
UDC 17 / 10 (Call Category Code 10) stock values
| Value | Description | Special Handling Code | Hard Coded | |
|---|---|---|---|---|
| 1 | . | N |