| Table | Table Description | Column# | Prefix | Alias | Column Description | Data Type | Edit Type | Length | Decimals | |
|---|---|---|---|---|---|---|---|---|---|---|
| 17C: Call Management | ||||||||||
| 1 | F1751 | Call Status RulesTable | 2 | GS | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 2 | F1752 | Call Types | 1 | CT | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 3 | F1753 | Call Priority | 1 | GP | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 4 | F1754 | Call Queue Routing Rules | 10 | ZB | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 5 | F1755 | Customer Call Master | 23 | ZA | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 6 | F1757 | Task Master | 12 | ZA | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 7 | F1759 | Call Required Fields | 3 | CL | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 90CA: CRM Foundation | ||||||||||
| 8 | F89LU009 | Lookup Table for CRM Service Group To CALLQ | 3 | SG | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |
| 90CE: CRM Solution Advisor | ||||||||||
| 9 | F1757B | Call Queue | 1 | JL | CALLQ | Case Provider Group | Numeric | Generic Edit | 8 | 0 |